Transform Your Customer Service: Use ChatGPT to Handle Customer Questions

Transform Your Customer Service: Use ChatGPT to Handle Customer Questions

Is your inbox full of customer questions? Feel like you need an army to keep up? I've been there, done that, and got the f*cking t-shirt. But what if I told you there's a way to handle all those questions without losing your mind or hiring a small army? Enter ChatGPT - your new secret weapon in customer service.


In this post, I'm going to walk you through how to set up ChatGPT to handle your customer questions. By the end, you'll have a solid foundation to start automating your customer service. Let's get started!

More of a watcher than a reader? Check out this video where I break down the basics of setting up ChatGPT for customer service:

Why Use ChatGPT for Customer Service?

Before we get into the details, let's talk about why you'd want to use AI for customer service in the first place:

  • Saves time: No more typing the same responses over and over.
  • Consistent: Every customer gets the same quality information.
  • Always on: Your AI assistant never sleeps.
  • Grows with you: As your business expands, your AI can handle more questions.

Now, let's get this show on the road!

Step 1: Pick Your ChatGPT Model

For most of us, ChatGPT-4 is the way to go. It's the most advanced model and can handle complex questions easily. Here's how to get started:

Step 2: Create Your Knowledge Base

This is where the real work begins, but trust me, it's worth it. You're going to make a list of all the common questions you get and your go-to answers. Here's how:

  • Open a Google Doc
  • List out all the questions you get asked repeatedly
  • Write down your standard answers
  • Sort these into categories like Pricing, Shipping, Returns, Product information, Account issues

This document will be your guide. It's what you'll use to train ChatGPT to be your personal customer service rep. The more detailed you are, the better ChatGPT will be at sounding like your brand.

Step 3: Train ChatGPT

Now it's time to teach ChatGPT to talk like you. In the custom instructions box, you're going to give it the lowdown on your business. Here's a template to get you started:

Here's a template to get you started:

"You are a customer service rep for [Your Company]. Our brand voice is [describe your tone - friendly, professional, quirky, etc.]. I've attached (or pasted below) some frequently s

Always be helpful and direct customers to our website [your URL] for more info."

Paste the information you gathered from the master document you created in Step 2.

Step 4: Write Your Prompts

Now that ChatGPT knows about your business, it's time to teach it how to respond to customer questions.

Try it out! Copy-paste one of your FAQs and see what ChatGPT comes up with. Not quite right? No worries. Adjust your instructions and try again. It might take a few tries to get it just right, but once you do, you'll have a powerful tool at your fingertips.

Step 5: Put Your AI Customer Service to Work

Start small. Use ChatGPT to draft email responses that you check before sending. This lets you make sure the quality and accuracy of the responses are on point while still saving time.


As you get more comfortable, you can look into more advanced setups. In AI Nation, we get into the nitty-gritty of connecting ChatGPT with your existing systems for smooth automation. But for now, focus on getting the basics down.

Step 6: Keep It Up to Date

Your business changes, and your AI customer service should too. Set a monthly reminder to look over and update your knowledge base. Ask yourself:

  • Have any policies changed?
  • Have we launched new products?
  • Are there new common questions we're getting?

Make sure ChatGPT always has the latest info about your business.

Step 7: Check If It's Working

How do you know if this shit is working? Here are a few things to track:

  • Response time: How long does it take you to respond to emails now vs. after using ChatGPT?
  • Customer happiness: Are customers satisfied with the responses they're getting?
  • Time saved: How much time are you saving by using ChatGPT?

If you're seeing improvements in these areas, you're on the right track!

Things to Watch Out For

While ChatGPT is smart, it's not you. Here are a few things to keep in mind:

  • Tricky or sensitive issues: Handle these yourself. AI is great for routine questions, but some situations need a human touch.
  • Check before sending: Always give those AI responses a quick look before sending them out. It's an extra step, but it can save you from potential mishaps.
  • Regular updates: Keep your AI updated with any changes in your business to ensure accuracy.

Next Steps: Your ChatGPT Customer Service Action Plan

Ready to get started? Here's your homework:

  • Write down your top 5 customer questions.
  • Draft answers for each.
  • Feed them into ChatGPT using the prompt template provided.
  • See what it comes up with and adjust as needed.

Remember, this is just the beginning of what's possible with AI in your business. If you want to really get good at this stuff and take your business to the next level, join us in AI Nation. In AI Nation, you'll get access to all my courses, a supportive community, and everything you need to transform your business with AI.

Using ChatGPT for customer service isn't just about saving time (although that's a huge f*cking bonus). It's about giving your customers consistent, high-quality responses while freeing you up to focus on the parts of your business that light you up.


Remember, AI isn't here to replace you – it's here to make you a goddamn superhero. So go ahead, automate those questions, and get back to changing the world with your business.


Got questions? Drop them in the comments. And if you found this helpful, share it with your fellow entrepreneurs. Let's spread the AI love and help more businesses kick ass.

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